Frequently Asked Questions

ARE BALTACI PIECES MADE TO ORDER?

Yes. Many BALTACI pieces are produced in small numbers or made to order, allowing us to focus on craftsmanship, fit and considered production.

HOW LONG DOES PRODUCTION TAKE?

Made-to-order pieces require approximately 14 days for production. Shipping time is additional and varies depending on the delivery location.

WHICH SIZES ARE AVAILABLE?

Selected designs are available in standard sizes S, M and L. Please refer to our Size Guide before placing your order.

DO YOU OFFER CUSTOM SIZING?

Yes. Custom sizing is available for selected pieces with a 15% service fee. The requested measurements must be entered accurately when placing the order.

CAN I RETURN MY ORDER?

Eligible, unworn standard-size pieces may be returned within 14 days of delivery, provided they remain in their original condition with all tags attached. Please review our Shipping & Returns policy for complete conditions.

CAN CUSTOM-SIZED PIECES BE RETURNED?

As custom-sized pieces are created according to the measurements provided, they are generally not eligible for return or exchange unless the item arrives faulty or incorrect.

HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED?

Once your order has been dispatched, you will receive a shipping confirmation containing the available tracking information.

HOW CAN I CARE FOR MY BALTACI PIECE?

Always follow the care instructions provided on the product page and garment label. Professional dry cleaning may be recommended for selected pieces.

ARE PAYMENTS SECURE?

Yes. Payments are processed securely through our authorised payment provider. Available payment methods are displayed during checkout.

HOW CAN I CONTACT CLIENT SERVICES?

Our Client Services team is available to assist with sizing, products, orders and delivery questions. Please contact us through our Contact page or WhatsApp support.